Sheet 07 · Support
Support
Call or email and you'll speak to one of our engineers. Phone 03 4321 2626, support@tinkernet.com.au, Mon–Fri 9am–5pm.
- Phone
- 03 4321 2626
- Hours
- 9am–5pm AEST, Mon–Fri
What to have ready
You don't need all of this to call us. If you have it, we can start working on the fault sooner.
- Site
- Which site, and is anyone there now?
- Scope
- Is it one device, one area or everyone?
- Started
- When did it start?
- Changed
- Has anything changed recently?
- Lights
- What are the lights on the equipment showing?
After you call
What happens after you call
Finding the fault
We work out whether the fault is in your network, on a carrier's service or somewhere in between.
Our work
If it's something we designed, built or run, we fix it. We do it remotely where we can and on site where we can't.
A carrier's service
If the fault is with a carrier or wholesaler, we raise it with them, follow it up and pass on what they tell us.
Not a client yet
If you're not a client and something is badly wrong, call anyway. We'll tell you what we think the problem is.
We don't publish response times or availability figures. On the call, we'll tell you what we can get to and when.
Sheet 07 of 07
Call us about a fault
Faults are quickest by phone. For anything else, email support@tinkernet.com.au.